Policies at EliteStaySpot

1. Reservation and Cancellation Policy

  • Reservations: All reservations must be made in advance and are subject to availability. A valid credit card is required to guarantee your booking.
  • Cancellation: Cancellations must be made at least 24 hours prior to the scheduled arrival date to avoid a cancellation fee. Late cancellations or no-shows will incur a charge equivalent to one night’s stay.
  • Payment: Full payment is required at check-in for the duration of your stay, unless otherwise specified in the booking terms.

2. Age Restrictions

  • Casino: Guests must be at least 20 years old to enter the casino. Valid identification (such as a passport or driver’s license) is required upon entry.
  • Hotel: There are no specific age restrictions for hotel guests; however, guests under the age of 18 must be accompanied by an adult or guardian.

3. Smoking Policy

  • Non-Smoking Facility: EliteStaySpot is a non-smoking hotel. Smoking is prohibited inside all hotel rooms, public areas, and dining spaces.
  • Designated Smoking Areas: Smoking is permitted only in designated outdoor areas of the property. Violation of this policy will result in a cleaning fee.

4. Pet Policy

  • Pets: Pets are not allowed inside the hotel or casino areas. Service animals are welcome and must be accompanied by proper documentation.
  • Cleaning Fee: A cleaning fee will be charged if any pet-related incidents occur on the property.

5. Check-In and Check-Out Policy

  • Check-In: Check-in time begins at 3:00 PM. Early check-ins may be arranged based on availability.
  • Check-Out: Check-out time is by 11:00 AM. Late check-out requests may be accommodated for an additional fee, subject to availability.

6. Parking and Valet Services

  • Self-Parking: Complimentary self-parking is available for guests.
  • Valet Parking: Valet parking is available for an additional fee. Please contact the front desk for assistance.
  • Liability: EliteStaySpot is not liable for any lost or damaged items in vehicles parked on the property.

7. Noise and Behavior Policy

  • Respectful Behavior: All guests are expected to maintain respectful behavior while staying at the hotel. Excessive noise, disruptive behavior, or illegal activities will not be tolerated and may result in eviction without a refund.
  • Quiet Hours: Quiet hours are from 10:00 PM to 7:00 AM. Please be mindful of other guests during this time.

8. Casino Rules

  • Identification: All casino guests must present valid identification upon entry.
  • Responsible Gaming: We encourage responsible gaming. If you feel that your gambling habits may be becoming problematic, please visit our responsible gaming page for resources and support.
  • Dress Code: Smart casual attire is required in the casino. Management reserves the right to refuse entry based on dress code violations.

9. Privacy and Data Protection

  • Privacy: EliteStaySpot is committed to protecting the privacy of all guests. Personal data is collected only for the purpose of bookings, reservations, and customer service.
  • Data Protection: We comply with data protection laws and will never share your personal information without consent, except when required by law.

10. Liability Disclaimer

  • Hotel Liability: EliteStaySpot is not liable for any loss, theft, or damage to personal belongings during your stay. We recommend using the in-room safe for valuables.
  • Casino Liability: The casino is not responsible for any lost or stolen winnings or personal items. Please ensure you secure all personal belongings while enjoying the gaming experience.

11. Alcohol and Drugs Policy

  • Alcohol: Guests are permitted to consume alcohol in designated areas, including hotel rooms and the casino. Outside alcohol is prohibited on the premises.
  • Drugs: The use or possession of illegal drugs is strictly prohibited on the property. Any violation may result in immediate eviction and legal action.

12. Amendments to Policies

  • EliteStaySpot reserves the right to amend or modify its policies at any time. Any changes will be communicated to guests in advance. Please refer to this page periodically for updates.

For any further questions regarding our policies, please feel free to contact us at [email protected]